We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.

Important information

• You’ve got 30 days from the day you receive your order to send back any returns.
• After this period, the package cannot be returned.
  
• There is no return fee.
• Refunds will be processed within 7 days using the original payment method.
• The customer is responsible for return shipping costs.
• We accept exchanges.
  
• Our refund policy is subject to our Terms of Service.

How to Make a Return

If for any reason you change your mind and wish to return your order, you have 30 days from the date of delivery to do so. After this period, the package cannot be returned. Please contact our customer service for a return address. Returned items must be new and unworn, contain all original tags and be in their original packaging. Customer is responsible for return shipping costs.

Exchanges

Prefer a different item? Contact us and we will personally guide you through the entire process.

Damaged or Incorrect Orders

If your shipment has arrived differently or has been damaged, please contact our customer service immediately. Send a photo of the problem and your order number along with the information. We will investigate the problem and arrange a replacement if necessary.

Refund

You will receive your money back by the original method of payment within 7 days after we receive the returned item from you. 

Order Cancellation

You can cancel an order before it is processed or shipped. If you wish to cancel your order, please contact us as soon as possible. 

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@wilson-mode.com
Phone: +61 485 985 902

Business Information
Wilson-Mode is operated by Mod Art Media, a company registered in Australia.

ABN: 27 579 536 031

Address: 
17 N Avoca Parade, North Avoca
NSW 2260