Shipping Policy

Important information

• Order Cut-Off Time: 4:00 PM AEST
• Order Processing: 1-2 working days (Monday to Friday)
• Shipping Time: 5-7 working days (Monday to Friday)
• Free Delivery: Available on all orders within Australia.

Shipping Procedure

Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 working days (Monday to Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details.

Shipping time is around 5-7 working days (Monday to Friday).

We are pleased to offer free delivery on all orders within Australia.

Delays

If your order is late, please be patient. Delays are usually caused by factors beyond our control - weather, holidays, etc. If 3 business days have passed since the maximum delivery time and your order still has not arrived, please contact us.

Order Cancellation

You can cancel an order before it is processed or shipped. If you wish to cancel your order, please contact us as soon as possible. 

Damaged or Incorrect Orders

If your shipment has arrived differently or has been damaged, please contact our customer service immediately. Send a photo of the problem and your order number along with the information. We will investigate the problem and arrange a replacement if necessary.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@wilson-mode.com
Phone: +61 485 985 902

Business Information
Wilson-Mode is operated by Mod Art Media, a company registered in Australia.

ABN: 27 579 536 031

Address: 
17 N Avoca Parade, North Avoca
NSW 2260